1. Data controller
Nippon Kikai Engineering Co., Ltd., head office 53 Soi Bangna-Trad 24, Bangna Tai, Bangna, Bangkok · Tel +66 2 746 7196 · Email info@nipponkikai.com
2. What we collect
- Contact and quotation forms: name, company, email, phone, topics of interest, your project details and any files you attach, such as part drawings or photos.
- Online orders: name, delivery address, phone, email and the items ordered. Card details are entered into and processed by our payment provider (Omise); we do not store your card number.
- LINE chat @nke.th: your LINE display name and the messages you send us.
- Learning games (NKE Play): only the nickname and score you choose to save.
- Website statistics: pages viewed, buttons clicked, device type, country and referring site, anonymously. No cookies are used, the visitor ID changes every day so visits cannot be linked across days, and nothing typed into forms is read.
- Microsoft Clarity: uses cookies to show which parts of the site are hard to use. It runs only after you press "Accept" in the cookie banner and does not record what you type into forms.
3. Purposes and legal bases
- To answer questions, quote, design and deliver what you ask for (contract or pre-contract steps).
- To deliver orders, issue documents and provide after-sales service (contract, and legal duties such as accounting and tax).
- To improve the website and prevent misuse (legitimate interest).
- To analyse usage with Microsoft Clarity (consent, which you can withdraw at any time).
4. Service providers
We use external providers to process data on our behalf only as needed: Cloudflare (website hosting and database), Resend (emails sent by the website), LINE (chat and team notifications), Omise (payments) and Microsoft (Clarity, only with your consent). Some providers may process data outside Thailand under appropriate safeguards. We do not sell your personal data.
5. How long we keep it
We keep data only as long as needed for the purposes above. Contact and quotation data is kept while we are in contact or working on a project with you; sales and accounting records are kept for the period required by law; website statistics are kept anonymously.
6. Your rights
You may ask to access and receive a copy of your data, correct it, delete or restrict it, object to processing, port it, and withdraw consent at any time by contacting info@nipponkikai.com or +66 2 746 7196. We will reply within the period required by law. You may also complain to the Personal Data Protection Committee of Thailand.
7. Security
The website uses encrypted connections (HTTPS), access to data is limited to the staff who need it, and files attached to forms can be opened only by signed-in administrators.
8. Changes
We may update this policy from time to time and will show the latest update date on this page. You can change your cookie choice from the "Cookie settings" link at the bottom of the site.
Talk to an NKE engineer
Send your part drawing or tell us the problem – we reply within one business day.